Cloud 9

**Prices and Policy subject to change without notice**1. All sales are final - no refunds are available unless you contact us within 24 hours of your purchase. 2. Please make sure to notify us about any allergies - we use products that contain allergens and our facility is NOT nut free/gluten free certified. We are NOT responsible for any incidents regarding to ingredients we use due to allergies or product intolerance. 3. Delivery for cakes is available in central San Diego - fee applies.4. If you are providing your own transportation please make sure you can transport your cake safely; once a cake leaves our bakery customers accept all responsibility for the transport of the cake to its location. We cannot give refunds if there is a mishap during transportation or after a pick up. 5. Once a cake has been picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored.6. If we deliver the cake to you/or you pick up and the cake does not meet your expectations, we will give you a refund (minus 35% handling/cancellation fee). NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you do not “accept” the cake. If you request a refund at time of delivery, you MUST give us back the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.7. Cakes that pictured might not match 100%. All cakes are made according to the similar design.